Refund and Return Policy

Last Updated: 25 October 2026

At Fruitam, we are committed to delivering quality freeze-dried fruit products to your doorstep. As our products are food items intended for consumption, we maintain strict hygiene and food safety standards.

Please read our Refund and Return Policy carefully before placing an order on www.fruitam.com.

1. Return and Refund Eligibility

Due to the consumable nature of our products, we generally do not accept returns or exchanges once an order has been delivered.

However, we will review refund or replacement requests in the following situations:

• Damaged Product: The product or its packaging arrives damaged.
• Wrong Product Delivered: You receive a product different from the one you ordered.
• Defective or Quality Issue: The product appears spoiled, contaminated, or has a genuine quality defect.
• Missing Items: One or more products are missing from your order.

All requests are subject to verification and approval by our team.

2. Non-Returnable Products

The following are not eligible for return or refund:

• Products that have been opened, consumed, or partially used, except where a genuine product defect or quality issue is reported.
• Products ordered by mistake or no longer wanted by the customer.
• Products with damaged packaging caused by improper handling after delivery.
• Claims arising solely from personal taste preferences or expectations that differ from the product description.
• Products for which a return or refund request is made outside the specified reporting period, except where applicable law requires otherwise.

For food safety and hygiene reasons, we cannot accept returns of products simply because a customer has changed their mind.

3. Reporting a Damaged, Incorrect, or Defective Product

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of delivery.

To help us resolve your concern quickly, please provide:

1. Your order number.
2. A description of the issue.
3. Clear photographs of the product and its packaging.
4. An unboxing video, if available, particularly for transit damage or missing items.

Please retain the product and its packaging until our team has reviewed your request. Do not consume a product suspected of being spoiled or contaminated.

Contact us at:

Email: thefruitam@gmail.com
Phone/WhatsApp: +91 97125 97128

Our team will review the information and inform you of the next steps.

4. Refund or Replacement Process

Once your claim has been reviewed and approved, Fruitam may offer a suitable resolution, depending on the circumstances:

• A replacement of the affected product, subject to availability.
• A refund for the affected product.
• Another mutually agreed resolution, where appropriate.

We may request additional information or arrange the return of the affected product where necessary and reasonably possible.

Please do not send any product back without receiving instructions from our team.

5. Refund Processing Time

If your refund is approved, it will generally be initiated within 7–10 business days of approval.

Refunds will normally be issued to the original payment method used for the purchase. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment gateway.

Shipping charges, if any, may be non-refundable, except where a refund of such charges is required by applicable law or is otherwise approved by Fruitam.

6. Order Cancellation

Orders may be eligible for cancellation if the request is received before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible and provide your order number.

If a cancellation is approved for a prepaid order, the applicable refund will be processed to the original payment method. Refund processing times will follow the timelines stated in this policy.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

If an order cannot be delivered because of an incorrect address, incomplete information, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery, where applicable.

Refunds for orders returned to us due to delivery failure will be assessed on a case-by-case basis, subject to applicable law.

8. Shipping Charges

Original shipping charges are generally non-refundable when a customer requests a return or refund for reasons unrelated to an issue with the product.

If the return or refund results from an error on our part, or if applicable law requires reimbursement of shipping charges, we will handle the charges accordingly.

9. Food Safety and Quality Concerns

Your safety is important to us. If you believe a product has a quality or food safety issue, please stop consuming it and contact us promptly.

Please share your order details, product photographs, batch number, and expiry or best-before information, where available, so we can investigate the concern and determine an appropriate resolution.

10. Changes to This Policy

Fruitam reserves the right to update or modify this Refund and Return Policy from time to time. Any changes will be published on this page and will take effect from the date of publication, subject to applicable law.

We encourage customers to review this policy before placing an order.

11. Contact Us

For questions regarding refunds, returns, cancellations, or product quality, please contact us:

Brand: Fruitam
Business Name: INSTA READY
Website: www.fruitam.com
Email: thefruitam@gmail.com
Phone/WhatsApp: +91 97125 97128

Business Address:
INSTA READY, LL-3 Balaji Complex,
Nehru Park, Vastrapur,
Ahmedabad, Gujarat, India – 380015.

We appreciate your trust in Fruitam and thank you for choosing our products.